Work we're proud of

A look at the kinds of problems we solve and how we think about them.

WebsiteOnline ordering

Kiln & Kettle

A café group with three outlets and a website that listed the wrong opening hours.

The problem. Regulars ordered by phone, new customers couldn't find the menu, and the site looked nothing like the cafés.

What we did. Rebuilt the site around the menu and the neighbourhood, added simple pre-order for pickup, and wrote copy in the staff's own words.

What changed. Phone orders dropped, pickup orders rose, and staff stopped answering the same three questions all day.

Note: the projects on this page are sample case studies written to show our approach. Replace them with your own client work, screenshots and results before launch.

How we judge our own work

Awards are nice. Phones ringing is nicer.

  • Would a stranger understand it?

    We test pages on people who've never heard of the business. If they're confused, we fix it.

  • Did the number we agreed on move?

    Every project starts with one measurable goal: enquiries, bookings, sales. We report against it.

  • Can your team run it without us?

    We leave things documented and easy to edit. Staying with us should be a choice, not a necessity.

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